Customer Testimonials for Moser Motor Sales
Michelle - Honest, Trustworthy, Kind. Quality Dealership [June 2019]
Exceptional customer service! We just bought a vehicle for our son & will definitely be back! You don't find this kind of quality dealership very often. Honest, trustworthy, kind. I will recommend Moser Motor Sales to everyone.
Johanne - Professional, Trustworthy and Personable [Sept 2019]
We had a great experience purchasing a used vehicle at Moser Motor Sales. The owner and sales staff were professional, trustworthy and personable!! They went above and beyond to make sure the vehicle was in a great state before it left their lot.
Scott - Mustang Experts, High Expections Met or Exceeded [Oct 2019]
This is the new first car we have ordered and Jim (owner) and Mike (mustang expert) were great to deal with and have excellent product knowledge. We purchased a 2020 HP Eco-boost Mustang and I had high expectations and it has met or exceeded them. The engine has great low end torque and pulls through the RPM range, the 10 speed transmission always seems to be in the right gear, but the ride and handling are the best, smooth and comfortable without giving up great handling, I'm sold on the Magneride shocks.
Sarah - Great Family Owned Business [Dec 2019]
This place is a great family owned business. They really took care of us and went out of there way to make it a stress free experience. They are not pushy at all and really made us feel comfortable. Thanks again! I would definitely recommend this place to anyone and will come back next time I'm looking for another vehicle (but hopefully won't be anytime soon)...
Jimbo is happy - Wish I Could Give Them 6 Stars [April 2019]
joyce and jim both put in a lot of time and effort to get me a great deal on a really nice car. no high pressure and lot of tlc, wish I could give them 6 stars.
Darlene - Small Town Friendly Atmosphere [October 2018]
An excellent Ford dealership where the salesmen have integrity, the pressure to buy is absent and you just feel that small town friendly atmosphere. The service after the sale is available from the service department; plus the salesman is available to answer every question you have even if he has to research it.
Pamela - First Time Shopping Here, Excellent Experience [January 2019]
First time looking for a new car here. Wonderful salesman and excellent customer experience. We decided to do business here. It will be nice do business close to home.
Terry - Great Sales, Parts, and Service Departments [October 2018]
Moser Motors is the only place I have my vehicles serviced at. I always leave Moser Motors feeling as I have been treated fairly. Great sales, parts, and service departments - why would I go anywhere else?
Randy - Great Company to do Business With [September 2018]
What a great dealer, They make you feel comfortable doing business the way it used to be. It is well worth the drive to do business with a dealership like Moser Ford,
Two Hours Away - Would Do It Again [April 2018]
Mike was very helpful, car was as described, and there was a fair evaluation of my trade-in. We were finished and driving home in about two hours from arrival to test drive to completed paperwork. I will consider Moser again even though it is a two hour drive from my home.
Brenda - Professional and Friendly [August 2018]
Couldn't ask for a more professional and friendly experience.. Would recommend to all my family and friends.
Miles - Friendly, Excellent Service [July 2018]
Excellent service. Very friendly and nice people.
FordTrucksAreBest - Great Service [June 2018]
We have purchased many vehicles from Moser Motors.We always receive great customer service and great vehicles. Moser Motors goes above and beyond to help locate the vehicles you desire .They make sure all the features of the vehicle are explained and programmed for you.We will be returning to Moser Motors for any future vehicle purchases.
Frank - Friendly and Helpful [May 2014]
Everyone here is very friendly and helpful. Best experience I have ever had at a car dealership!
John - Helpful and Fair [April 2018]
Mike was very helpful, car was as described, and there was a fair evaluation of my trade-in. We were finished and driving home in about two hours from arrival to test drive to completed paperwork. I will consider Moser again even though it is a two hour drive from my home.
Matt - Great Car at a Better Price [February 2018]
Very impressed. We were looking for a car on Saturday. Even though they were closed, the owner was still working & opened up to show us the car we were looking at. We had spent the previous 1+ hour at a high pressure dealer looking at similar cars, with nothing to show for it. We ended up getting a great car at a better price in about 20 minutes with no hassles. Do yourself a favor & check out Moser Motors in Berne.
David - Exactly What I was wanting and Right at my Price Point [January 2018]
Our experience at Moser was excellent. I was looking for a very specific used vehicle and they worked hard to find it. Exactly what I was wanting and right at my price point. We are overly pleased with the vehicle and the dedication and service Moser provided.
Anonymous - Friendly and willing to listen. Service is GREAT! [March 2018]
We've been dealing with Mosers for more than 60 years and have always found them friendly and willing to listen and resolve any problems that we have. Their service is GREAT!
Max - Service is Excellent [November 2017]
We have purchased all our cars from Moser Motor Sales since 1971, which was the first trade after we were married. My in-laws purchased their cars from Moser Motor Sales as far back as my wife can remember. Their service is excellent both to us as customers and the service they have always done on our cars.
Douglas - Felt like family. [Jan 2018]
Highly recommend Moser Motors. My salesman was great and no pressure. Felt like family!!!
Anonymous - One word. Great. [March 2018]
One word. Great.
Wheaton, IL - Quick, courteous and conscientious service [September 2017]
Our power seat on the Taurus malfunctioned. Our Illinois service department (not a Ford Service Dept) said we needed a brand-new motor and gave a $1,500 estimate. We decided to have our former hometown Ford dealer (Mosers) give it a "look see." Turns out it was a bad switch, not the motor. Just got the repair bill of $302.00! Quick, courteous and conscientious service too. Moser Motors continues to excel at all levels!
Greenville, OH - Best People and Service You Will Find Anywhere [June 2017]
We have been driving from Greenville, Ohio to Moser Motors in Berne, Indiana for all of our Ford vehicle needs since 1998. Over that time, we have purchased four vehicles from their dealership. We would not consider looking anywhere else for a Ford product. Hands down the best people and service you will find anywhere. Well worth the drive!
Bluffton, IN - Hometown Feel Has Made Me a Fan [July 2017]
I had a great experience working with Mike M. at Moser and got a great car at a good price! The home town feel of this dealer has made me a fan and I will go back in the future!
Geneva, IN - Beyond Pleased - Great Job! [August 2017]
Had my transmission on my ford fusion 2013 go out which made it stuck in overdrive. Called Moser Motors of Berne and they got me in the very next day! They called to keep me updated on my car and let me know who was working on it! Beyond pleased I bought a car with them!!! They did a great job! Thanks again to Mr. Eicher the owner of Moser Motors!
Monroe, IN - Very Pleased With My Experience at Moser Ford [June 2017]
My wife called me at 9:30 am on Saturday because our car wouldn't start. I went home and picked her up and drove her to work. I decided to stop by Moser Ford because I had originally purchased the vehicle there. They came out to my house, jumped my vehicle, AND took it back to the shop to make sure there weren't any other concerns. Very pleased with my experience at Moser Ford.
Portland, Indiana - We recommend buying here [April 2017]
Great experience at Moser Motors when our daughter purchased a 2017 Escape March 28th. Our Salesman was a great help , took time to show us around dealership, and was greatly professional. The dealerships owner came to us and thanked us for purchasing our vehicle there. Something that has never happened to us before. So we recommend buying at this hometown dealership.
Muncie, Indiana - From looking - to buying - to after the purchase, Great Place, Great Service [January 2017]
Ligonier, IN - Highly Recommend [January 2017]
Great Customer service both before and after the sale! Would highly recommend.
Berne, IN - Always the best service! [June 2016]
Always the best service! Bought all my cars and and have had all my service done at this dealership.
Berne, IN - Always Trustworthy [October 2016]
We have purchased several vehicles from Moser Motors. They are always trustworthy and dependable. We have extreme confidence in the product they offer.
Service Dept - Is The Best
Moser Service department is the best. I always know the job will be done right!
Chambersburg, PA - Always a Great Experience [6.03.16]
Love my F-150 4 x 4. We only purchase from Moser Motor's. Always a great experience.
Fort Wayne, IN - Customer Service is Top Notch [4.01.16]
These guys are awesome! We have purchased from them and I would recommend this dealership for anyone looking for a car. Their customer service is top notch and I am a VERY satisfied customer.
Montpelier Man - - No Surprises
I arrived at the Dealership to complete the sale and there were no surprises. The vehicle was ready to go. They completed everything they said they would do.
Problem Fixed - Churubusco, IN Moser Motors Sales Service
Great Staff. Found my problem and fixed it correctly.
Exemplary Service - Exceeding Expectations - Indianapolis, IN [1.18.2016]
I can see why this dealership has customers for life. Their honesty and integrity went above and beyond my expectations. Mike Besser and Mike McGlaughlin made our buying process easy and stress-free. They only bring high quality vehicles to their lot for resale and therefore deciding on the spot to purchase the MKZ was easy for me. I made the drive from Indy to Berne on a Wednesday to test drive and returned that Saturday to pick up the car. They informed that they discovered a recall and had a mechanic coming in bright and early that Saturday to handle that before we arrived. After this no pressure buying experience, I would not hesitate to use them again and will definitely refer them to all of our friends and colleagues. They showed me what car buying is supposed to be like. Give them a call and they will find you the perfect car or maybe you'll find a new one on their lot. And while you're up there, try the Back 40 in Decatur for lunch!
Wisconsin - A Dealership Beyond My Expectations [1.14.2016]
I found a 2015 Ford F150 on Cars.com that jumped out at me. I have been reluctant to even shop at a dealership because of poor treatment in the past. I called the dealership and they answered all of my questions and left me with a positive impression. We discussed my possible trade, and based on the discussion, I drove the 300 plus miles to Berne. I was treated courteously and honestly by Mike Besser, Mike McGlaughlin, and Jim Eicher. We agreed on the deal, (there were no add on fees) and they worked through their lunch so that I could get back on the road with my new truck. I have spoken with Mike Besser a few times since the purchase, and he has gone well beyond my expectations to take care of my requests. I definitely will contact them when I am ready for another vehicle.
Huntertown, Indiana - Great Customer Service [7.15.16]
Just bought a 2014 Mustang. Wonderful experience. Great customer service. Would highly recommend!
Noblesville, Indiana - Incredible Experience ! ! [1.25.2016]
I have never had a car buying experience like this one! have been searching for a month and worked with other dealers and they in no way compared to this dealership in quality or integrity. Helpful, patient, honest, friendly and overall great folks! The owner answered my call, he got me a fantastic sales person, who had the financial person contact me for information (often they keep you from talking to the financial person ). We got it figured out quick on the phone so I could determine if it was worth the drive. It was totally worth the 1 1/2 hour drive and I will probably even make the drive for my service. Cute town, Berne, Indiana, not far from Fort Wayne. If you want a great car buying experience with no hidden fees, from people with integrity, go to Moser Ford, the oldest Ford Dealership in the state of Indiana and ask for Mike Besser. Be sure to meet the owner, too. His name is Jim. They do it the old fashioned way. They Rock!!!!!! Thanks guys!!!!
Top Notch - Best Car Buying Experience - Ft. Loramie, Ohio [3.1.2016]
I purchased a truck from Moser with a trade in of an older vehicle. I came from over an hour away and asked them to appraise my vehicle electronically before agreeing to make the trip to their dealership. Their appraisal came back very fair, so I decided it was worth the drive to check them out. Upon arrival, I met the salesman and the owner of the company. He proceeded to tell me the history of their dealership and treated me like I was his most important customer of the day. After inspection of my vehicle, they agreed to the value they sent me prior to seeing the automobile. Service was top notch, experience was top notch, and this dealership has earned a first look from me for all future auto needs. I was in and out in an hour....very satisfied!!!
Indiana - Friendly Helpful Service
Great experience!! Felt like they really cared about what I wanted!
First Time Buyer - Awesome Place-- Highly Recommended
We have been using Moser Motors as our family dealership for several years now. We have purchased all of our recent vehicles from them. They are wonderful people to work with. Very great customer service. I enjoy working with the men (and women) at Moser Motors.
Spencerville, IN - Can Trust Them Enough to Buy Sight Unseen [1.21.2016]
Have dealt with this dealership for many years. I can trust them to the point that I will purchase a vehicle over the phone.
Awesome Buying Experience - Will not hesitate to recommend them.
Everything about my experience with Moser's was impeccable! Everyone was very attentive, informative, and helpful. I was extremely impressed with their desire to make sure my car was in perfect condition and that I understood all of the features within my car. When I was being shown how to use the different devices within the car, the battery died. I live 2.5 hours away from Moser's, so instead of taking the chance that the battery would do the same thing in the near future, they replaced the battery free of charge to ensure I wouldn't have any future problems. I cannot get over how awesome my buying experience was with Moser's and will not hesitate to recommend them to anyone looking to purchase a car in the future!
Grand Rapids, Michigan - Outstanding Above and Beyond Service
I'm from Grand Rapids, Michigan. That's 3 1/2 hours away from Berne, Indiana where Moser Motor Sales is located. When I found the perfect car at Moser first I talked with Mike B who told me everything about the car, and made me feel comfortable about making a sight unseen purchase. He then connected me with Mike M who is the finance manager. He quickly approved me and made that part a breeze. But here's the best part...how was I going to get to Indiana? They sent a driver up to Grand Rapids, Mike W...to pick me up and drive me to Indiana. I asked, "what if, when I get there I decide not to buy the car." Mike B said, "well, I guess my driver would have to take you back home." Of course I bought the car. It was perfect. As I understand it, there are people who work at Moser not named Mike, I just didn't meet them. Thanks for a great, friendly, fun, buying experience.
Best Car Buying Experience - Great Service Department
This is the best Ford dealership, hands down. My mother-in-law has been buying vehicles here for many years and recommended that I reach out to them after speaking with another dealership about my new car. I ended up ordering my car through Moser and the experience was the best car buying experience ever. I have used their service department a few times and they too have been great. My sales agent was Mike Besser. These are good people.”
Worth the drive - Gaston, IN Moser Motor Sales Service
Moser Motors is an hour away to drive but the trip to Moser Motors is worth the extra time.
Your Dealership is by far the best - 2012 Ford Edge
I purchased my Ford Edge in March, brought it in for an oil change and to have some minor repairs done. Your dealership is by far the best in customer service, from the showroom to the service department. I could not be happier with the quality of care you show to your customers. I am so glad I purchased my Edge at your dealership!
Numbers Guy - Delivered a Great Experience
I gave Jim my wish list and budget. He found what I was looking for within the budget. He told me up front what I could expect and when the car was delivered, everything worked just the way he had promised. They found the car I was looking for, arranged financing, and there were no surprises along the way!
Doug - 440 Mile Round Trip Was Worth It
I am extremely happy with my purchase, and how easily the process went. Once I located this vehicle [online] and got the truck reserved, I drove 220 miles one way from the metro Detroit, Michigan area to come down and finalize the purchase of this vehicle, and drive it all the way back home. This took ALOT of TRUST on my behalf. I was trusting people that I had never met, and I was preparing to drive nearly 4 hours away from home to a town I'd never been to. I am happy to say that this was a deal that was true, and indeed a good one. I am also happy to say that the 440 mile round trip was worth it. I got a great price on a great vehicle, and it was everything that the Moser Motor Sales web page mentioned it was. Not only that, when I got in to test drive it, the truck was sparkling clean. My friends back home here in Detroit are marveling at my purchase. If there is anyone reading this contemplating a purchase from Buzz Keck and his team at Moser Motor Sales, I can say with confidence, "DO IT." You will not be disappointed.
Outstanding service! A++++++ - 2013 Ford Fusion SE
I drove over an hour to get there because they had the car with all the amenities that I was looking for. They were so friendly yet professional. They caught a recall that needed taken care of and did it in a flash before we picked up the vehicle. We didn't have to spend what seems like hours that you do in other dealerships signing your life away! The finance/paperwork was done quickly and efficiently. All the staff was very personable and made this the absolute BEST car buying experience I've ever had. Thanks so much! I sure hope we have a chance to buy from your dealership in the future! We'll recommend you to everyone! p.s. The salesman helped immensely in demonstrating how to use all the gadgets that came on this car!
Tothefloor24 - - Focus Purchase
Called Moser Motors and talked with Mike. Kind and courteous. Ended up ordering my Focus sight unseen and never meeting Mike. He let me know the progress of my car and gave me a better price than his competition. The price he gave me I paid with no hidden fees. The purchase was seemless. Mike spent as long as we needed to go over all of the details and functions of the car. I have bought a few new cars in the past and would say this was the most straight forward deal I have had. That is the way I like to do business. Thanks Mike.
Fan of Moser Motors - MOSER MOTOR SALES, INC. EXCELLENT
We have purchased over the last 27 years several cars/vans from Moser Motor Sales and have always dealt with Jim Eicher. We have appreciated his honesty and hard work to make sure we get the vehicle we want. When we pick it up, it is always in A-1 condition. The whole experience from purchase to delivery was excellent! Also, would like to comment on a great Service Dept. We would highly recommend Moser Motor Sales!!!
C&L Howell - Buying Used Car
We drove 130 miles to buy this car and it was well worth it. We found the car online. Inquired about it by e-mail, and made arrangements to go and look at it with two phone calls. The car was everything as advertised. The service was exceptional . Nice family. I can see why they have been in business for four generations. We will check with them in the future when we need another use car.
Grateful Single Mother - All Around Great Experience
The team at Moser Motors really went the extra mile to help me when my old vehicle was too far gone to be safely on the road again. Jim Eicher made a long distance trek in the snow to pick us up when we needed a tow. He ensured that I had a loaner vehicle to be able to go back and forth to work. When it was apparent I really needed a newer vehicle, they did not hesitate to find me the best quality vehicle I could buy within my price range. The office staff and service staff were all very kind to myself and my children. As a single mother on a tight budget, the extra courtesy and generosity I received from everyone at Moser Motors means a great deal to me. I would not hesitate to recommend them to anyone. God bless!
Loving My New Car - - Absolutely Amazing
I am so pleased with my shopping and purchasing process with Moser Motors. The staff went above and beyond when it came to finding a vehicle that fit each of my wants and needs.
Waste of Time to Even Look Anywhere Else - Fair Prices and Great Service
I have always purchased my cars at Moser Motors, basically because my dad did too. Not to mention that I've always felt like I got the best deals and service here as well. But I never knew why my dad always bought his cars here until recently when I was listening to a tape of our family history made by my mom. [In the tape] Mom said that after Dad got home from serving in WWII, he wanted to buy a car, but they were very scarce in Adams County. He had his name put on a list at Moser Motors to purchase a vehicle as it become available. When the first two autos came to Berne, one of the people at the top of the list said he wasn't ready to buy yet. Someone at Moser Motors suggested they offer it to my dad, citing his recent return from the war, even though he was actually about 18th on the list. That day my dad bought his first car, got change back from a thousand dollars, and he and Mom drove it to Portland, Decatur, and Bluffton to show it off. Since that time, he always bought his cars at Moser Motors, and he passed that tradition down to his kids. I've bought several vehicles from Moser Motors, including a few for my sons and my daughter. I view it as a waste of time to even look anywhere else. Now, my sons have picked up the tradition whenever they need a car. Thanks for the years of fair prices and great service. It's nice to know that our vehicle needs can be handled by someone we know and trust.
Sport Car Guy - Great Information from Moser Motors
The information I was told about the car was accurate and Jim was great to work with.
Purchase of F-250 - Valparaiso, IN Moser Motor Sales - Very Fair
Jim Eicher and his staff at Moser Motors were a breath of fresh air - very fair and extremely competent.
Pete from Indianapolis - Honest, No Pressure Purchase
Count me among the family of satisfied Moser customers. During my recent purchase of a pre-owned Ford F250 diesel, they definitely demonstrated the old-fashioned values of personal service and integrity promoted on their website. Having never owned a diesel truck before and having seen a bunch during my shopping process, I was very cautious and detail-oriented. They stayed after-hours to let me drive / inspect the truck and were very straight-forward and prompt in answering all of my questions. I never felt pressure to buy; in fact, they made a specific effort to reassure me that this is not their style. They were very professional and very reasonable during the price negotiation and I am confident that I bought a great pre-owned truck at a very fair price. Special thanks to Mike Besser (sales) and Jim Eicher (owner); I very much appreciated their style and efforts to make me a satisfied customer. I wouldn?t hesitate to recommend a family member to Moser
First time car buyer - - Extremely Pleased
Very helpful in buying a used vehicle. The quality of the vehicle is almost like it was new! I would recommend this dealership to anybody that is looking for a quality used vehicle on the market. Very helpful!
4 Fords - I can count on Moser's - Decatur, IN
Great job. Always very friendly and I know that I can count on Moser's for any repair or service needs that I or my 3 other Ford cars have.
Excellent Service Work - Fort Recovery, OH
Everyone @ Moser's treat my family just great. We have purchased both our Ford vehicles at Moser's and are proud returning customers for their excellent service work. Joe and Cary in the shop take good care of us and answer all questions we have. Mike Besser does an outstanding job when we want to purchase a new car. Thanks to everyone at Moser's for all the great work.
Small Town Wisconsin - Couldn't Be More Pleased
We drove 350 miles to buy a car from Moser Motor Sales. Our search for a good used Ford Ranger led us to Moser Motors and Mike Besser. The dealership met every one of our professional expectations, but your rankings don't go high enough to reflect the personal attention to detail and courtesy we found. Not only were "the Mikes" professional, but they took time to get to know us and to share some thoughts about their own lives and interests. Pleased as can be with the vehicle we purchased. The price we paid was fair, the vehicle, though used, was thoroughly checked over and cleaned by the dealership. We would make the drive again, and will check Moser Motor Sales first the next time we are looking for a good vehicle, a fair deal, and great customer service. Thanks, guys!
Highly Recommend - Celina, OH Moser Motors Service
As always we receive excellent service when we take our vehicles there. I highly recommend this dealership to anyone.
Martinez, Georgia - Great People - Service After the Sale [1.21.2016]
Came all the way from Georgia because of the price and no fees. Wonderful old dealership and building. Jim and Mike were great and I am very pleased with their service after the sale. Thanks for a great experience. Many dealers could learn a lot by following your model
Escape Purchase - A Dealership with Integrity
I very much appreciated the treatment and integrity I experienced at Moser. The team was polite and efficient. This was the most positive car dealership experience I have ever had.
Douglas - Quality Sales & Service at Moser Motor Sales
We were looking for a quality low-mileage car to drive from Indiana to Florida for the winter that would have ample room for a sewing machine and golf clubs. We received personalized guidance to the right vehicle for us as elderly citizens, along with comprehensive instructions on how to properly utilize the vehicle's systems so we could make our trip to Florida and back as comfortable as possible. Our thanks to Jim Eicher and his Moser Motors Sales associates, in Berne, IN. If ever we need another vehicle, Mosers will be the place we go!
Raymond - One of the Best!
One of the best and friendly dealers I've ever dealt with! Very friendly and best customer service ever!
Katina - - Great Company
Moser Motors has the small town customer service quality and ease, but has a big city professional business feel. Great experience when I purchased my SUV.
Phyllis - - Great Dealership!!
A few months ago our son purchased a vehicle and unfortunately it was totalled in an accident that was not his fault...thankfully he is a ok but when he told me what he wanted I figured we would NEVER find it. I happened to find what he wanted online at Moser Motor Sales. I had never heard of them before, being from Churubusco, In we are about an hour and a half away from them. When I phoned to set up the appointment for us to look at the truck, it was actually at the Portland lot so I asked if they would transfer it to Berne, which they did within the next thirty minutes. Then, I called the Berne location to get directions and Jim Eicher offered to drive the vehicle to the south side of Fort Wayne and meet us there. He let us drive the vehicle back to Churubusco and keep it till the next evening. Everything about this vehicle purchase was positive, they even offered a LOWER rate for financing than what we had been offered thru our credit union! Kudos to Jim Eicher and Mike McGlaughlin for making this such a pleasant experience! I have already referred friends to you folks for future vehicle purchases.
Scott - A Great Place to Buy a Car
Moser's is an excellent dealership. My buying experiences there have been pleasant, and the service department is knowledgeable, straightforward and friendly. You get small town atmosphere and big city quality.
NotMuchTime - - Great Experience
With not much time to spare, I appreciate the prompt and attentive service I received from Moser Ford...makes buying a new vehicle easy, and working with people I can trust puts my mind at ease as well. Will continue to go back to Moser's because of their fine service and the great experiences I have had in working with them.
Displaced Bernite - - Texas Shoppers
After my wife and I had some bad experiences shopping for a car in Texas, we decided to check in on my hometown dealership about getting a car. Everyone treated us very well and felt like we got a great car in our price range. My wife especially valued the way that she was treated. Her questions were taken seriously and answered to her, as opposed to directing all answers to me, as we experienced in Texas. We have thoroughly enjoyed our car, and when it comes time to buy our next vehicle, wherever we live in the US, the first place we'll look will be Moser Motors.
Maureen - used vehicle purchase
I called the dealership and could not be there until to close to closing time. they were very gracious and said the would wait for me. They were friendly honest and I knew they would stand by their word and they have! I can't say enough about the owner Jim Eicher and how comfortable I felt working with him. I know they have a high level of integrity and would by another car from them any time.
Kathleen - The Best Car Purchase I have EVER Had!
I recently bought a 2011 Ford Mustang Premium from Moser Motor Sales in Berne, Indiana. I was shopping on Cars.com as I had very specific wants ~ color, year, miles, engine, etc ~ and a fair price, and was having trouble finding anything remotely "local." I have never searched over the internet, and certainly not several states away (I live in NC). So this was all new to me. But I found the PERFECT car in Indiana. I was hesitant to buy a car this way, but Moser made it very easy. 1) Honesty. They represented the car EXACTLY like it was. They pulled no punches. Everything they said about the car was true. 2) They bent over backwards to help us complete the purchase. They paid for a plane ticket to Indy, and instead of having us drive all the way to Berne the OWNER of the dealership met us at the airport himself! The car was on a trailer, and I was able to look/drive and do all the paperwork right there. This was extremely helpful as I would be driving back to NC, in the opposite direction! 3) All Materials provided. Car reports, original window sticker when new, you name it, we had it sent to us. 4) Excellent financing rate. Could not find a lower rate to save my life. 5) They paid for meals and mileage on the way home. Are you kidding? Nope. They really do this. I can not find ONE single thing to complain about. They are in a small town and cater to people who buy cars like this. They have truly perfected the art of internet car purchasing. 6) Honest-to-goodness genuinely nice people. I talked with several people during the course of the deal, and every single one was kind and helpful, and NOT pushy. If you think I will go back for my future car purchases, you would be right! And I will be telling all my friends and family to do the same, so they also get treated like I did and walk away happy. There is a reason this dealership has existed for over 100 years, one of the first Ford dealers in the country and the first in Indiana! Thank you Moser Motor Sales! I will see you again.
FUSION Purchase - Excellent Customer Service
Although we live in Ohio, we decided to pass several dealerships, including other Ford dealerships, to purchase from Moser Motor Sales in Indiana. The excellent customer service, including the honesty of each of the employees, along with a selection of quality vehicles is why we decided to purchase at Moser Motors.
Glen - True Customer Service
Thank you for your kindness and willingness to assist me. I came into your service office during lunch hour with what I though was just a tire out of air needing pumped up. But found that the tire had actually broke the "bead" and needed more help. I did not have a proper spare and envisioned major delays and cost to fix. But you were willing to take time out of your busy schedule to have me pull the car into the shop and fix the tire. Thank you for your time and example of true customer service. I will tell everyone I know how Moser Motor's staff understands customer service and is willing to help when in need. "Excellence is to do a common thing in an uncommon way." --Booker T. Washington 1856.
JRMOORE - F 150 Truck
searched for a long while. contacted mosers about a new f150. they found my truck in about two weeks. Great truck good service. Overall time from start to finish about three weeks and I was driving my new truck.